Frequently Asked Questions About PCs and Repairs

General Questions

Infinity Computers currently operates out of Beamsville and St. Catharines, Ontario. We offer local pickup, in-store services, and on-site support for customers in the surrounding areas. As we grow, we’re looking to expand our locations to better serve you.

We specialize in computer and phone repair, custom and prebuilt PCs, and tailored tech solutions to meet your needs. Whether you’re looking for a high-performance workstation, a budget gaming setup, or reliable repairs, we’re here to help. We also carry a wide range of accessories and components available in-store.

Yes, we provide remote technical support for software troubleshooting and general assistance.

We accept credit cards, debit cards, cash, Bitcoin, and online payment options. Financing is also available for custom PC builds.

Currently, we ship to Canada and the U.S. For other locations, please contact us for a quote.

Custom PCs and Prebuilts

Custom PC builds typically take 5–7 business days, depending on component availability. Rush options may be available.

Yes, all of our custom, ready to ship, and prebuilt PCs come with a 1-year warranty covering parts and labour for defects.

Absolutely. All of our systems are built with upgradeability in mind. We also offer upgrade services if needed.

Every system undergoes rigorous stress testing for 48–72 hours to ensure peak performance and stability.

Yes, we offer financing through Affirm. This allows you to pay over time with flexible monthly payment options. Simply choose Affirm at checkout or contact us for more details on how to get started.

Prebuilts are systems handpicked and custom specced by Infinity Computers. We offer a wide range of options — from high-end performance machines to budget-friendly setups, minimalist no-RGB builds, and everything in between. These systems are built, tested, and ready to ship quickly.

Custom builds, on the other hand, are created through our Request a Build form. You tell us what you’re looking for — whether it’s a specific use case, aesthetic, or performance goal — and we’ll bring your vision to life, building a system tailored exactly to your needs.

Repairs

At Infinity Computers, we repair a wide range of devices including desktop PCs, laptops, MacBooks, iMacs, and smartphones (both iPhone and Android). Our comprehensive repair services cover hardware issues (like screen replacements, battery swaps, motherboard repairs), software troubleshooting (such as virus removal, operating system reinstallation, and data recovery), and performance upgrades (including RAM, SSD, and GPU upgrades). Whether your device is running slow, won’t turn on, or needs a full refresh — we’ve got you covered.

Most repairs are completed within a few hours or the same day. However, some repairs may take longer depending on factors such as part availability, the complexity of the issue, data recovery duration, and the type of device. We’ll always provide an estimated turnaround time after diagnostics, and keep you updated throughout the process.

Yes, we can attempt to repair water-damaged devices. Success depends on the extent of the damage.

Yes, we charge a $50 diagnostic fee. If you choose to go ahead with the repair, the diagnostic fee is waived and you only pay for the repair itself. If you decide not to proceed, the $50 covers the time spent diagnosing the issue.

Orders and Shipping

Ready-to-ship PCs: 24 business hours (weekends/holidays excluded).
Prebuilt PCs: 3-5 business days.
Custom-built PCs: 5-7 business days.
Shipping times are estimates and may change due to stock availability, order volume, or fraud verification checks.
Delays caused by incorrect addresses, failed ID verification, or payment issues are not Infinity Computers’ responsibility.

Once your order ships, you’ll receive a tracking number via email. Contact us if you have any issues.

To protect our customers and prevent fraud, ID verification is required for certain orders, including high-value purchases and first-time customers.

You will need to provide a copy of your government-issued ID and proof of address that matches the billing details on your order.
Orders without valid ID verification may be canceled at Infinity Computers’ discretion.
Your documents can be securely uploaded using the link provided. Please include your name and order number (e.g., “Ryan Smith – Order #12345”).

If you have any questions or concerns, please contact us through our support portal or call us at +1 905-658-3705.

We accept returns within 14 days of pickup or delivery for online orders and 7 days for in-store purchases.

A 25% restocking fee applies to all returned computers.
Customers are responsible for return shipping costs. If a prepaid label is provided, the cost will be deducted from your refund.
Custom-built PCs are final sale and cannot be returned.
Proper packaging is required for all returns. If an item is damaged due to poor packaging, the customer is responsible for repair/replacement costs.
Opened accessories (monitors, speakers, etc.) and software are non-refundable.
Refunds are processed within 7-10 business days after the item is received and inspected.

To return a product, please contact us within 14 days of pickup or delivery. Products must be in their original packaging and unused. Custom builds are non-refundable but are covered under warranty for repairs.

Refunds and exchanges are processed within 5–7 business days. To initiate a request, contact us with your order details, and our team will guide you through the process.

To help prevent credit card fraud and ensure the security of your purchase, we require a quick ID verification process for all computer orders. Please provide a copy of your ID and proof of address that matches the billing details for your order. You can securely upload these documents using the link provided, making sure to include your name and order number (e.g., “Ryan Smith – Order #12345”).

We appreciate your cooperation in this additional step to protect your purchase. If you have any questions or concerns, please contact us through our support portal or call us at +1 905-658-3705.

Warranty and Support

We provide a 1-year warranty covering parts and labor for hardware defects and malfunctions.

This warranty does NOT cover:
- BIOS changes, overclocking, or crypto-mining.
- Software issues caused by user modifications.
- Accidental damage, improper electrical use, or unauthorized repairs.
Shipping for warranty repairs is covered for the first 30 days within Canada. After 30 days, the customer is responsible for all shipping costs.
If a part is discontinued, Infinity Computers may replace it with an equivalent or better component.

Yes, we provide lifetime technical support for all custom PCs built by Infinity Computers.

At this time, we do not offer extended warranties. However, we provide lifetime technical support for all custom PCs purchased from us.

Warranties are not transferable and apply only to the original purchaser. Proof of purchase is required for all warranty claims. If a product is sold or given to another person, the warranty becomes void.

Promotions and Discounts

There are no discount codes at this time, but we do offer promotions occasionally. Be sure to follow us on social media or check our website for the latest deals and offers.

Yes, we offer special pricing for students and businesses. Contact us to learn more.