365-297-4240

Free economy shipping on all directly purchasable computers — no minimum

Privacy Policy

Lire en français

INFINITY COMPUTERS

Effective date: October 12, 2026

Last updated: October 12, 2026

Infinity Computers Canada Inc., operating as Infinity Computers (“Infinity Computers”, “we”, “us” or “our”), respects your privacy. This policy explains what personal information we collect, why and how we collect it, how we use and share it, and the choices and rights you have. It applies to information we handle through our website at https://infinitycomputers.ca (the “Website”), our store, phone calls, email, forms, remote support, and our sales, repair, warranty and support services.

Federal privacy law (the Personal Information Protection and Electronic Documents Act, or PIPEDA) and, for Quebec residents, Quebec’s Act respecting the protection of personal information in the private sector apply to how we handle personal information.

On this page

1. Who is responsible

Our Privacy Officer is the person in charge of the protection of personal information at Infinity Computers. The Privacy Officer is responsible for how we handle personal information, approves our privacy policies and practices, and answers your questions, requests and complaints.

  • Privacy Officer: Ryan Atkins, Founder & Technical Lead
  • Email: info@infinitycomputers.ca (subject line “Privacy”)
  • Phone: 365-297-4240
  • Mail: Infinity Computers Canada Inc., 15-5000 Connor Drive, Beamsville, Ontario L3J 0T4, Canada

2. Information we collect

2.1 Information you give us.

  • Customer accounts and checkout: names, email addresses, shipping and billing information, and order history. Customer accounts use passwordless email verification, so we do not store an account password.
  • Payments: payment status and transaction references. Card details are handled by our payment processor. We do not receive or store full card numbers.
  • Contact forms: names, email addresses, phone numbers, subjects and messages.
  • Custom PC requests: contact information, budgets, intended uses, software requirements, hardware preferences, company information and any additional build requirements you provide.
  • Repairs and support: device make, model and serial or IMEI number, the problem reported, the device’s condition, diagnostic results, work performed and, only where the work requires it, a passcode or temporary account.
  • Communications: emails, messages, phone calls and reviews you submit.

2.2 Phone calls. Calls to our business line may be answered by an automated AI phone assistant. Calls are recorded, and the details you give, such as your name, phone number, device and reason for calling, are captured so we can respond and follow up. Callers are told at the start of the call that it is recorded. If you prefer not to be recorded, email us instead.

2.3 Information collected automatically. When you use the Website, our platform and service providers, including Shopify, Google and Affirm, may collect your IP address, browser and device type, pages viewed, referring website, cookie and similar identifiers, approximate location based on your IP address, and fraud-prevention signals. Section 6 explains these technologies.

2.4 Information from others. We receive information from payment, financing and shipping providers (such as payment status and delivery updates), from our review platform, and from people who place orders or book service on your behalf, such as an employer buying equipment for staff.

2.5 Information on your device. A device you give us for repair or support may contain personal information. We access it only as needed for the work you authorize (section 5).

2.6 How we collect it. We collect information directly from you through our Website, checkout, forms, email, phone and in person; automatically through cookies and similar technologies; and from the third parties described in section 2.4.

2.7 Only what we need. We collect only what we reasonably need for the purposes in this policy. We never ask you to email full card numbers or security codes.

3. How we use your information

  • To prepare quotes and build recommendations.
  • To process orders, payments, financing and delivery.
  • To perform repairs, diagnostics, warranty service and technical support, and to keep build and service records for your system so we can honour our warranty and support commitments.
  • To communicate with you about orders, quotes, repairs and support, including following up on phone calls.
  • To manage customer accounts, prevent fraud and keep our Website and systems secure.
  • To keep accounting, tax and legal records.
  • To understand how the Website is used and improve our products, services and Website.
  • To advertise our business and measure our advertising (section 6).
  • To send promotional messages where you have consented or CASL otherwise permits (section 7).
  • To comply with the law and protect our legal rights.

Automated fraud screening. Shopify and our payment providers use automated tools that may flag or decline an order or payment as higher risk. Contact us if you think an order was flagged in error.

4. Consent

We get your consent to collect, use and share your personal information as described in this policy, unless the law allows otherwise. Consent may be express, such as ticking a box or signing a work order, or implied where the law allows, such as using your address to ship your order. We ask for your express consent before using sensitive information, or before using your information for a new purpose, where the law requires.

Accepting our Terms of Service and this policy at checkout covers the handling of information needed to process your order. It is not consent to receive promotional messages, which is separate and optional (section 7).

You can withdraw your consent at any time by contacting us, subject to legal and contractual limits. If withdrawing consent means we cannot complete a service, we will explain. Withdrawing consent does not affect records we must keep by law.

5. Repairs, devices and remote support

  • Please back up your data and remove sensitive content where you can. A temporary account or unlock code is better than giving us other passwords.
  • We access device content only as needed for the work you authorized. We do not browse personal files, photos or messages beyond what is needed to complete and test the work.
  • We get your specific authorization before backing up, transferring or erasing data, or doing any other work that would affect your data.
  • Passcodes and temporary credentials are used only for your job and are not kept longer than the job requires. Temporary copies of your data made for the work are deleted once they are no longer needed for it, unless you ask us to keep them.
  • If your device needs to go to a manufacturer or specialist, we tell you who it is going to and get your authorization first.
  • Business customers must be authorized to share employee or client information with us and should tell us about any special confidentiality requirements before service.

5.1 Remote support. We use ConnectWise ScreenConnect for remote support. Every session requires your authorization, and you can end the session at any time. The technician may see screen contents, device information and system logs. The software may keep basic connection records, such as session times and device names. We do not record remote sessions. We do not set up unattended access unless you separately agree. ConnectWise’s privacy information: https://www.connectwise.com/company/privacy-policy

6. Cookies and similar technologies

Our Website and service providers use cookies and similar technologies for the following purposes:

  • Necessary: to run the store, including the cart, checkout, customer accounts and security.
  • Analytics: we use Google Analytics to understand how visitors use the Website and how the store performs.
  • Advertising: we use Google Ads to advertise our business. Google may use cookies to measure the results of our ads and, where those features are turned on, to show our ads to people who have visited our Website. Google’s privacy information: https://policies.google.com/privacy
  • Financing messages: Affirm’s payment messaging shows financing options on our Website. When it loads, Affirm may collect device and browsing information under its own privacy policy.

Your choices. You can block or delete cookies in your browser settings, manage Google ad personalization at https://adssettings.google.com, and opt out of Google Analytics using Google’s browser add-on at https://tools.google.com/dlpage/gaoptout. Blocking necessary cookies may stop the store from working properly.

7. Promotional messages

  • We send promotional emails or text messages only if you have opted in, or where Canada’s Anti-Spam Legislation (CASL) otherwise permits. Accepting our Terms of Service is not consent to promotional messages.
  • After a purchase or repair, we may ask you for a review, as CASL permits.
  • Every promotional message identifies us and includes a way to unsubscribe. We process unsubscribe requests within 10 business days.
  • Service messages about your orders, repairs, warranty and account security continue after you unsubscribe from promotional messages.

8. Who we share information with

We do not sell personal information. We share it only as needed with:

  • Our store and payments platform: Shopify and Shopify Payments run our online store, customer accounts and checkout, process payments, screen for fraud and send store emails. Shopify’s privacy information: https://www.shopify.com/legal/privacy
  • Financing: Shop Pay Installments is provided through Affirm, which collects the identity, application, credit and payment information it needs and also provides the payment messaging on our Website. Affirm’s privacy information: https://www.affirm.com/en-ca/privacy
  • Reviews: Loox Reviews collects and displays customer reviews on our Website. Reviews you submit, including your displayed name and any photos or videos, are public. Please do not include private contact details, sensitive information or information about other people in a review.
  • Analytics and advertising: Google, as described in section 6.
  • Other business tools: our repair management, accounting, email and productivity tools, our phone answering provider and our remote support software.
  • Shipping carriers, to deliver your orders and returns.
  • Manufacturers and repair specialists, with your authorization, for warranty claims or specialist repairs.
  • Professional advisers, such as our accountant, lawyers and insurers.
  • Legal and safety reasons, where required or permitted by law, such as responding to a lawful request, preventing fraud, handling a payment dispute or protecting our rights.
  • A business transfer, if we sell or reorganize our business. Customer records would transfer only to a buyer that agrees to protect them as described in this policy.

Service providers working for us may use your information only to provide their services to us. Providers that act for their own purposes, such as payment and financing providers and Google, are responsible under their own privacy policies. We remain responsible for personal information under our control.

9. Information communicated outside Quebec and Canada

We are based in Ontario. If you live in Quebec, your personal information is communicated outside Quebec when you deal with us. Some of our service providers store or process information outside Canada, including in the United States. Information held outside Canada may be accessible to courts, law enforcement and national security authorities under the laws of that country.

10. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy or as the law requires, and then securely delete or destroy it. In general:

  • Orders, invoices, payment and tax records: for as long as tax and accounting laws require, generally at least six years after the end of the tax year they relate to.
  • System build and warranty records: for as long as we need them to provide the warranty and technical support for that system.
  • Repair and service records: for as long as we need them to provide the service, honour the repair coverage and handle any questions or disputes, and longer where they form part of our tax records.
  • Passcodes, temporary credentials and temporary data copies: only as long as the job requires, unless you ask us to keep a data copy.
  • Inquiries, quote requests and call recordings: for as long as reasonably needed to respond to you, follow up and keep a record of your request.
  • Promotional consent records: while you are subscribed, and afterwards for as long as we need them to show we had consent.
  • Analytics data: according to the data retention settings of the analytics service.
  • Privacy incident records: for as long as the law requires.

We may keep information longer where it is needed for a legal claim, dispute or legal requirement.

11. How we protect information and who can access it

We use reasonable safeguards appropriate to the sensitivity of the information, such as limiting access to people who need it, password-protected business accounts and systems, keeping devices in our care secure, and erasing storage before we dispose of equipment. We remain responsible for personal information we transfer to service providers to process for us. No system is perfectly secure.

Inside Infinity Computers, only people who need personal information to do their work, such as sales, builds, repairs, support and accounting, can access it. Our service providers and professional advisers have access only as described in section 8.

12. Privacy incidents

If a privacy incident involving your information creates a real risk of significant harm, or a risk of serious injury, to you, we will promptly notify you and the regulators the law requires: the Office of the Privacy Commissioner of Canada and, for Quebec residents, the Commission d’accès à l’information du Québec. We take reasonable steps to reduce the risk and prevent it from happening again, and we keep a record of privacy incidents as the law requires.

13. Your rights

You have the right to:

  • access the personal information we hold about you and get a copy;
  • correct information that is inaccurate, incomplete or out of date;
  • withdraw your consent (section 4);
  • ask us to delete information we no longer need or are not allowed to keep; and
  • if you live in Quebec, also receive computerized information you gave us in a structured, commonly used format; ask us to stop disseminating your information or to de-index a link to it, where the law allows; and, if a decision about you is ever based exclusively on automated processing, learn what information and main factors were used and ask a person to review the decision.

Making a request. Write to our Privacy Officer (section 1). We verify your identity in a way that fits the request and reply in writing within 30 days, unless the law allows us to extend that time and we tell you so within the 30 days. Access is free, but we may charge a reasonable fee for copying or sending records where the law allows, and we tell you the amount in advance. If we refuse a request, we explain why, the law we rely on and how you can challenge our decision. Some records must be kept despite a deletion request, such as tax records.

14. Questions and complaints

If you have a concern about how we handle your personal information, contact our Privacy Officer first. We look into every complaint and reply in writing. If you are not satisfied with our response, you can contact:

  • Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca, 1-800-282-1376.
  • Quebec residents: Commission d’accès à l’information du Québec: https://www.cai.gouv.qc.ca, 1-888-528-7741. If we refuse an access or correction request, you can ask the Commission to examine the disagreement within 30 days of our refusal.

15. Children

Our services are not directed to children. Purchases and repair approvals must be made by an adult who has reached the age of majority. For a minor, a parent or guardian must place the order or approve the work. We do not knowingly collect personal information from children under 14 without the consent of a parent or guardian.

16. Changes to this policy

We update this policy as our practices change and show the effective date at the top. We post the updated policy on our Website. If a change is significant, we also post a notice of the change on our Website. If we want to use information we already hold for a new purpose, we ask for your consent where the law requires.

17. Language

This policy is published in English and French. Both versions are equally authoritative.

18. Contact us

Privacy Officer, Infinity Computers Canada Inc.

15-5000 Connor Drive, Beamsville, Ontario L3J 0T4, Canada

info@infinitycomputers.ca | 365-297-4240 | https://infinitycomputers.ca