365-297-4240

Free economy shipping on all directly purchasable computers — no minimum

Terms of Service

Lire en français

INFINITY COMPUTERS

Effective date: October 12, 2026

Last updated: October 12, 2026

On this page

1. About these Terms

1.1 These Terms of Service (“Terms”) apply to computers, components, accessories and services you buy from Infinity Computers Canada Inc., operating as Infinity Computers (“Infinity Computers”, “we”, “us” or “our”), whether through our website at https://infinitycomputers.ca (the “Website”), in person, by phone, by email or by written quote.

1.2 Contact. Infinity Computers Canada Inc., 15-5000 Connor Drive, Beamsville, Ontario L3J 0T4, Canada. Email: info@infinitycomputers.ca. Phone: 365-297-4240.

1.3 Your agreement. Your agreement with us is made up of the following documents. If they conflict, they apply in this order: (a) any separate agreement or proposal signed by both parties; (b) your accepted quote, order confirmation or repair work order; (c) the specification you approved; and (d) these Terms. A quote or work order can add to or improve on these Terms. It cannot reduce your legal rights.

1.4 Accepting these Terms. You accept these Terms when you confirm your agreement at checkout, approve a quote or invoice that refers to them, or sign or approve a repair work order. Within 15 days, we email you a copy of your agreement in a form you can keep and print, including these Terms, normally with your order confirmation.

1.5 Your legal rights come first. Consumer protection laws, including the Ontario Consumer Protection Act, 2002, the Ontario Sale of Goods Act and, for Quebec consumers, the Quebec Consumer Protection Act and the Civil Code of Québec, give consumers rights, warranties and remedies that cannot be waived or reduced by contract. Nothing in these Terms limits those rights. Where these Terms say “to the extent permitted by law” or similar, the term applies only as far as the law allows.

1.6 Consumers and business customers. A “consumer” is an individual buying for personal, family or household purposes. A “business customer” is anyone buying for business, professional, institutional, government or resale purposes. Section 14 contains additional terms for business customers. Section 17 sets out additional rights for consumers in Quebec. Clauses marked “Not applicable to Quebec consumers” do not apply to consumers in Quebec.

1.7 Age. You must have reached the age of majority in your province or territory to place an order or approve repair work. If you are younger, a parent or guardian must place the order or approve the work and is responsible for payment.

2. Quotes, orders and specifications

2.1 Prices. Prices are in Canadian dollars and exclude applicable taxes unless stated otherwise. Taxes, shipping and any other charges are shown, itemized, before you pay.

2.2 Quotes. A quote is valid for the period stated on it, unless, before you accept, we withdraw or revise it because supplier pricing or availability has changed. A quote does not reserve stock. Once we accept your order, market price changes do not change your price.

2.3 Not applicable to Quebec consumers. When an order is accepted. An automatic order acknowledgment only confirms that we received your order. Your order is accepted when we confirm acceptance in writing or begin the approved work after verifying payment. Before acceptance, we may decline or cancel an order because of an obvious pricing or listing error, unavailable stock, payment we cannot verify or suspected fraud. If we do, we refund any amount you paid in full.

2.4 Specifications and performance. Your accepted specification lists the components and accessories included. Product images and renders are for illustration. Performance examples (such as frame rates or benchmark results) apply to the configuration and test conditions stated with them. Real-world performance depends on software, drivers, settings and workload. Tell us about essential software, workloads, operating system and compatibility needs before you approve your specification. We are responsible for the specification we agree to and for any performance commitment we make to you.

2.5 Not applicable to Quebec consumers. Equivalent components. If a specified component becomes unavailable or is superseded after acceptance, we may substitute a component with equal or better function and performance at no extra cost, and we will tell you before your system ships. Any substitution that changes the price, changes the appearance, replaces a brand, model or colour you specifically requested, or materially changes performance requires your approval.

2.6 Operating system and software. Systems ship with the operating system and software stated in your specification, which may be Windows, Linux or another operating system. Software is licensed to you by its publisher under the publisher’s licence terms. We do not give our own voluntary warranty on third-party software. This does not limit any legal warranty.

3. Payment

3.1 Payment before release. Unless we agree otherwise in writing, full cleared payment is required before your system ships or is collected.

3.2 Deposits. For quoted Custom Builds we may require a deposit, shown on your quote. We order parts once the deposit has cleared. Deposits are applied to your final invoice. Section 4 explains what happens to a deposit if an order is cancelled. Section 17.3 sets out payment rules for Quebec consumers who order remotely.

3.3 Payment methods and fees. We accept the payment methods shown at checkout or on your invoice. Any payment-method fee is disclosed before you authorize payment and is charged only where permitted by law and payment network rules. We never charge a payment-method fee to Quebec consumers.

3.4 Financing. Financing, including Shop Pay Installments, is provided by a third-party lender, subject to its approval process and its own terms. We are not the lender.

3.5 Payment disputes. If there is a problem with your order, please contact us first so we can fix it. This does not affect your right to dispute a charge with your card issuer or payment provider. If a payment is disputed for an order we fulfilled, we may provide order, delivery and communication records to the payment provider.

3.6 Ownership. Ownership of goods passes to you when we receive full payment. Risk of loss is dealt with separately in section 5.

4. Custom Builds, Standard Systems and cancellations

4.1 Definitions. A “Custom Build” is a system built to a specification you approved through a quote, consultation or build request, or one that includes components, configurations, finishes or branding not offered as listed options on our Website. A “Standard System” is a complete PC model listed on our Website, ordered in its listed configuration or with options selectable on its product page. A Standard System does not become a Custom Build just because we assemble it after you order.

4.2 Custom Builds are final sale. Once you approve the final specification and we accept your order, a Custom Build cannot be cancelled, returned or exchanged for change of mind. We clearly identify Custom Builds as final sale on your quote, product page or checkout before you pay.

4.3 Exceptions. If we agree to a cancellation or change after acceptance, we confirm the conditions in writing. We may deduct only our actual, reasonable costs, such as non-returnable parts already ordered for your build, supplier restocking fees and work already completed, and we refund the rest of what you paid. We never charge twice for the same cost.

4.4 Changes after acceptance. Specification changes after acceptance require our written agreement and may change your price and delivery estimate.

4.5 Cancelling a Standard System. You may cancel a Standard System order at no charge any time before it ships or is collected. After that, section 6 applies.

4.6 What final sale does not affect. Final sale applies to change of mind only. It never limits your rights if your system is defective, not as described, incorrect or not delivered, or if you have a legal right to cancel.

4.7 If we cannot fulfil your order. If we cannot fulfil an accepted order and you do not accept an alternative we offer, we refund what you paid for the unfulfilled part of the order.

5. Shipping and delivery

5.1 Where we ship. We sell throughout Canada. Our Website accepts orders for delivery to addresses in Canada only. We may accept an order for delivery outside Canada only through an individually approved written quote that sets out shipping, duties, taxes, warranty-service logistics and payment terms.

5.2 Delivery estimates. Before you order, we tell you the estimated delivery date or time frame, and your order confirmation repeats it. Build time and carrier transit time are separate, and both can be affected by approvals, parts availability and carrier delays. We tell you promptly about any material delay. Delivery estimates do not reduce any legal right you have to cancel for late delivery or non-delivery.

5.3 Address and receipt. Give us an accurate shipping address and be available to receive the shipment if a signature is required. If delivery fails because of an incorrect address you gave us or because no one was available to receive it, we may charge the actual extra delivery cost we incur, where disclosed and permitted by law. We never charge you for costs caused by our error.

5.4 Carriers and shipping coverage. We ship using third-party carriers. We do not automatically buy full-value insurance or declared-value coverage for shipments. Section 5.5 explains optional additional coverage and what happens if a shipment we arrange is lost or damaged.

5.5 Not applicable to Quebec consumers. Shipments we arrange. Where additional coverage is available, you may ask for it before your order ships, and you pay its cost. A carrier’s liability for loss or damage is limited by the carrier’s own terms. For shipments we arrange, risk of loss of or damage to your order passes to you when we hand it to the carrier. If your order is lost or damaged in transit, tell us right away. We file and manage the claim with the carrier and any additional coverage you bought. We pass on to you any compensation we receive, unless we have already given you a refund, replacement or repair for the same loss. Where the law requires us to provide a refund, replacement or other remedy for an order we shipped that was lost or damaged in transit, we provide it whether or not the carrier pays the claim.

5.6 Collection by you or your carrier. If you collect your order, or arrange your own carrier to collect it from us, risk of loss or damage passes to you when we hand the order over. Claims for loss or damage in the care of a carrier you arranged are between you and that carrier.

5.7 Inspection and transit damage. Please inspect your delivery promptly and report visible damage, missing items or an incorrect delivery to us within 48 hours, keeping the packaging and taking photos. Carriers set short deadlines for damage claims, so a late report can prevent a successful claim. Reporting later does not remove your rights, including for hidden damage or defects, but it may make a carrier claim harder.

5.8 Before first use. Follow the unboxing instructions included with your system, including removing any internal shipping supports or foam before powering on. Damage caused by not following clearly provided unboxing instructions is not covered by our warranty.

5.9 Shipments you send to us. When you ship a system or device to us without a prepaid label from us, you are responsible for suitable packaging, choice of carrier and insurance, and the item is at your risk until we receive it. When we provide a prepaid label, follow our packing instructions. If the item is lost or damaged in transit, tell us right away and we file the claim with the carrier. This does not limit any remedy the law requires us to provide. Damage caused by packaging that does not follow our instructions is not covered.

5.10 Local pickup. For orders collected in person, bring your order confirmation and photo ID matching the order, or written authorization if someone else is collecting for you. We may refuse to release an order until we can verify the person collecting it.

6. Change-of-mind returns for Standard Systems

6.1 Return windows. You may request a change-of-mind return of an eligible Standard System within 14 calendar days after delivery or pickup for online purchases (including online orders collected in person), or within 7 calendar days after purchase for in-store purchases. You must get a return authorization from us before sending anything back.

6.2 Restocking fee and shipping. Approved change-of-mind returns are subject to a restocking fee of 15% of the returned product’s pre-tax price. You pay return shipping. Original shipping charges are not refunded unless the law requires.

6.3 Condition. Return the system in substantially its original condition, with all components, accessories, documentation and original protective packaging. Contact us before shipping if you no longer have the original packaging. We may deduct the documented, reasonable cost of missing items or damage you caused. This deduction never duplicates the restocking fee.

6.4 Not returnable for change of mind. Custom Builds (section 4); activated or delivered software licences; opened accessories, components and consumables; and items clearly marked final sale before purchase.

6.5 Refunds. We give you an itemized refund calculation, including tax adjustments. We aim to refund approved returns to your original payment method within 7 to 10 business days after we receive and inspect the item. Any shorter deadline required by law applies.

6.6 When no fee applies. The restocking fee never applies to defective goods, warranty claims, incorrect orders, goods not as described, returns after a cancellation the law allows, or any refund or remedy the law requires us to give without a fee.

7. Three-year limited hardware warranty

7.1 Coverage. Every new complete Infinity Computers PC, including gaming PCs, workstations and business PCs, includes a three-year limited hardware warranty covering parts and the labour needed to diagnose and repair covered hardware faults. Coverage begins on the date of delivery or pickup.

7.2 What is covered. Eligible hardware faults: defects in materials and workmanship in Infinity-supplied hardware, and in our assembly, under normal use. Ordinary business or workstation use appropriate to the system does not by itself reduce coverage. Section 7.8 applies to high-duty-cycle and specialized use.

7.3 What the warranty is not. The warranty covers eligible hardware faults, subject to the exclusions in section 8. It does not make every service or problem free just because your PC is within the warranty period. Work that is not a covered warranty repair, and is not required under a legal warranty, is paid service under section 12.

7.4 How we fix it. We repair or replace covered defective components. Replacement components may be new or tested refurbished components with equivalent or better relevant function and performance, subject to applicable law. If we cannot repair or replace a covered component within a reasonable time, you keep any other remedy the law gives you.

7.5 Replacement components. Replacement components are covered for the rest of the original three-year period. A replacement does not restart the warranty unless the law requires otherwise. Components we replace become our property. If you need to keep a failed storage drive, for example for privacy reasons, ask us before the replacement. We will tell you whether that is possible and about any cost before we proceed.

7.6 Manufacturer warranties. Many components also carry their own manufacturer warranty. Our warranty does not depend on manufacturer approval, and a manufacturer warranty does not reduce our warranty.

7.7 Who is covered. The warranty covers the original purchaser or, for business customers, the original purchasing organization. It is not transferable unless we agree in writing. This does not affect legal warranties that stay with the goods when they change hands. Proof of purchase is required. If you have lost your invoice, contact us and we will check our records.

7.8 High-duty-cycle and specialized use. Systems used for cryptocurrency mining are not covered. For continuous 24/7 operation, public-access or rental use (such as gaming cafes, LAN centres and esports venues), render or compute farms and similar high-duty-cycle commercial use, your quote may set different warranty terms. Where it does, those terms apply.

7.9 Products with different coverage. Separately sold accessories and components, used or refurbished systems, and customer-supplied parts are not covered by this three-year warranty. They carry the coverage we disclose for them at the time of sale, in addition to any legal warranty.

7.10 Legal warranties. Our warranty is in addition to any legal warranty or remedy you have under consumer protection law. Those legal rights do not necessarily end when our three-year warranty ends.

8. Warranty exclusions

8.1 Damage not covered. The warranty does not cover failures or damage caused by:

(a) accidents, drops or impacts;

(b) liquid;

(c) misuse, neglect or improper cleaning;

(d) unsuitable environments, including excessive heat, dust, humidity or smoke;

(e) power surges, lightning or other external electrical events;

(f) incompatible modifications, or incompatible or faulty third-party parts;

(g) installation or repair work by anyone other than us;

(h) overclocking, overvolting or firmware modifications you apply; or

(i) fire, theft or natural events.

8.2 Not hardware defects. Cosmetic wear, routine maintenance and cleaning, problems with software, operating systems, drivers or BIOS and firmware settings and updates, viruses and malware, data loss and third-party services are not hardware defects and are not covered. We can help with them as paid service under section 12.

8.3 Your changes. Opening the case, cleaning your system, adding compatible components or reinstalling software does not void your warranty. A change you make excludes coverage only for the failure or damage it actually caused. Settings we supplied or approved are covered even if they differ from factory defaults.

8.4 Diagnosis. To diagnose a problem, we may ask you to restore supported settings or remove third-party components. If we believe the problem is excluded or there is no fault, we explain why in writing and get your agreement before any paid work. You may dispute our assessment. Any assessment fee for an excluded or no-fault claim is disclosed and approved by you before we charge it.

8.5 Legal warranties. The exclusions in this section apply to our voluntary warranty only. They do not limit any legal warranty.

9. Warranty service and shipping

9.1 Making a claim. Contact us with your order number, a description of the problem and any photos or videos. We first work with you on reasonable troubleshooting. If your system needs to come in, we give you a return authorization and packing instructions. Please do not ship without authorization.

9.2 Shipping allowance. For each new complete PC, we pay standard ground shipping within Canada for one approved warranty-service round trip during the three-year warranty. We provide a prepaid label for shipment to us and arrange the return shipment.

9.3 Not applicable to Quebec consumers. Later claims. After the allowance is used, you normally pay shipping both ways for later warranty claims, except where the law requires otherwise or a system must come back because we did not properly fix the same covered fault.

9.4 What the allowance covers. The allowance applies only to approved, covered warranty faults. It does not apply to upgrades, excluded damage or paid services.

9.5 Where service happens. Warranty service is performed at our facility. On-site service, loaner systems, advance replacements, expedited shipping and guaranteed turnaround times are not included unless agreed in writing. We give you an estimated turnaround once we have assessed your system.

9.6 Back up first. Back up your data before sending any system for service (section 11).

10. Lifetime technical support

10.1 What it is. Every new complete Infinity Computers PC includes lifetime technical support for the original purchaser or, for business customers, the original purchasing organization. Lifetime technical support means reasonable, basic advice about the Infinity PC we sold you, by email or phone during our business hours. For example, we can explain where to connect power or display cables, answer simple setup questions and suggest basic troubleshooting steps.

10.2 What “lifetime” means. “Lifetime” means the useful operating life of the original system, while it remains reasonably identifiable as the system we built and technically supportable. It does not mean your lifetime. It is not lifetime hardware coverage and does not include lifetime repair labour.

10.3 Not included. Lifetime technical support does not include workshop diagnosis, hands-on repairs, remote repair sessions, BIOS recovery or flashing, software installation, operating system reinstallation, malware removal, upgrades, maintenance, data recovery, or replacement parts outside warranty coverage. These are paid services under section 12 unless they are part of a covered warranty claim under sections 7 to 9 or are required under a legal warranty.

10.4 Advice does not make service free. Our advice may help identify that diagnosis or repair is needed. Giving that advice does not make the resulting service free. We explain any chargeable work and its price, and get your approval, before it begins. For example, if we fix a BIOS problem on your Infinity PC in our shop after the warranty has ended, that is paid work even if no parts are replaced, unless a legal warranty requires otherwise.

10.5 Limits. Lifetime technical support does not include unlimited technician time, guaranteed response times, support for unrelated equipment or software, or ongoing managed IT services. If parts or manufacturer support are no longer available for your system, support may be limited to general advice.

11. Your data

11.1 Back up first. Back up important data before any service, return or repair, and remove sensitive files and accessories we do not need. Tell us in writing if keeping your data is essential or you do not have a backup. Data backup and recovery are separate paid services unless included in writing.

11.2 Not applicable to Quebec consumers. Data loss. We take reasonable care with your data, but hardware failure and repair work can result in data loss. To the extent permitted by law, we are not responsible for loss of data, software or settings unless the loss is caused by our fault.

11.3 Erasing data. We get your specific authorization before erasing storage or doing any work that would remove your data, such as an operating system reinstall.

11.4 Drive retention for business customers. Business customers who need to keep failed storage drives for security or compliance reasons can arrange drive retention in their quote.

11.5 Remote access. Remote access is limited to the work you authorized. Unattended access requires your separate permission.

12. Repairs and paid service

12.1 Scope. This section applies to repairs, diagnostics, cleaning, software and other paid services on computers, laptops, consoles, phones, tablets and other devices (“Repairs”). It applies to Infinity PCs for any work that is not a covered warranty claim under sections 7 to 9 or required under a legal warranty, including work after our warranty ends and work on excluded damage or non-hardware problems. Your work order forms part of your agreement.

12.2 Authority. You must own the device or be authorized by its owner to approve work. We may refuse or stop service if we reasonably believe a device is lost or stolen.

12.3 Intake and estimates. At intake we record the reported problem and the device’s visible condition, including existing damage. We give you a written scope and a price or estimate before starting. We will not do additional chargeable work, or exceed your approved price, without your approval.

12.4 Diagnostic fee. Our diagnostic fee is $50 and is disclosed at intake. If you approve the repair, the fee is included in or credited toward the repair price and is not charged on top. If you do not proceed with the repair, including because the device cannot be repaired, the $50 fee is payable. A diagnostic does not guarantee a successful repair or data recovery.

12.5 Parts. We may use original manufacturer, manufacturer-equivalent or quality aftermarket parts, and we tell you which before the repair. Price depends on the part grade you choose.

12.6 Repair risks. Repair work carries risk, especially for devices that are already damaged. Before you approve a repair, you acknowledge that:

(a) phones, tablets and some laptops lose some or all of their water and dust resistance once opened, and we do not restore or guarantee it;

(b) some manufacturers display “unknown part” or non-genuine part messages, or limit features such as biometric unlock, display calibration or battery health reporting, after any repair not performed by the manufacturer;

(c) repair by anyone other than the manufacturer may affect a manufacturer warranty;

(d) devices with existing damage, including cracked glass, bent frames, swollen batteries, prior repairs or liquid exposure, may suffer further failure during repair, and components that were already damaged may fail; and

(e) liquid-damaged devices may remain unstable or fail later, even after a successful repair.

Not applicable to Quebec consumers. We are not responsible for the failures described in (d) unless they are caused by our fault.

We tell you about any specific additional risk for your device before starting work. None of this excuses poor workmanship by us.

12.7 90-day repair coverage. Repairs include 90 calendar days of coverage for the parts we supplied for that repair and our workmanship, starting when you collect the repaired device. If a covered problem occurs, we correct it at no charge. Any longer or differently calculated coverage required by law also applies.

12.8 Not covered by repair coverage. Unrelated faults; new physical or liquid damage; misuse; failures caused by later changes or repairs by others; and customer-supplied parts (our installation workmanship is still covered). Cleaning and software services cover the work performed and do not guarantee against later malware or unrelated failures.

12.9 Shipping for repairs. Standalone repairs are normally dropped off and collected in person. Any shipping for a repair is agreed in advance. The PC shipping allowance in section 9 does not apply to standalone repairs.

12.10 Passcodes. Give us a passcode or temporary service account only if the work requires it. We use it only for your authorized work and do not keep it longer than that work requires.

13. Collecting your device

13.1 Collection. We tell you when your device is ready, or when you have declined a repair. Charges are due at that time. Please pay and collect your device within 30 days of our notice.

13.2 Not applicable to Quebec consumers. Storage fees. Storage fees apply only if they are shown on your work order.

13.3 Repairer’s lien. Under the Repair and Storage Liens Act (Ontario), we have a lien on a device for the unpaid amount owing for work we did on it, and we may keep the device until that amount is paid. If the amount remains unpaid 60 days after it became due, we may sell the device in accordance with that Act, including by giving the notice it requires, and apply the proceeds to the amount owing.

13.4 Uncollected devices. If a device is not collected within 90 days of our notice and we have made reasonable attempts to contact you using the details you gave us, we may deal with it in any way the law allows, including through the process in section 13.3. Before any sale or disposal, we securely erase any storage it contains.

14. Business and institutional customers

14.1 Application. This section applies to business customers in addition to the rest of these Terms. A separate agreement, proposal or master agreement signed by both parties governs where it conflicts with these Terms.

14.2 Purchase orders and vendor terms. Your purchase order is for your administrative purposes. Terms printed on or attached to a purchase order, or presented through a vendor portal or invoice-approval system, do not apply unless we expressly agree to them in writing, for example in a signed bid or contract.

14.3 Payment terms. Payment is due as stated on your quote or invoice. Where credit terms are agreed (for example, net 30), overdue amounts bear interest at 1.5% per month (18% per year) from the due date until paid. We may suspend further deliveries or services while amounts are overdue. Ownership of goods remains with us until we are paid in full.

14.4 Project deposits. Deposits for volume or project orders, where required, are shown on the quote. Once we have committed a deposit to parts or work for your order, it is non-refundable to that extent.

14.5 Acceptance. Unless your quote sets a different process, you must tell us in writing about any non-conformity with the agreed specification within 10 business days after delivery. Otherwise the goods are accepted. Acceptance does not affect the warranty.

14.6 Warranty and support. Sections 7 to 10 apply to the original purchasing organization, including section 7.8. On-site service, advance replacement, spare parts pools, drive retention, response-time commitments and imaging or deployment services are included only if set out in your quote.

14.7 Limitation of liability. To the maximum extent permitted by law: (a) our total liability arising from or relating to any order is limited to the amount you paid for the affected product or service; (b) we are not liable for indirect, incidental, special or consequential losses, including lost profits, revenue, business opportunity, data, downtime or the cost of substitute equipment; and (c) the express warranties in these Terms replace all other warranties and conditions, express or implied, including implied conditions of merchantable quality and fitness for a particular purpose. These limits do not apply to fraud, wilful misconduct, gross negligence or personal injury (including bodily or moral injury under Quebec law).

14.8 Your responsibilities. You are responsible for licensing compliance for software you supply or ask us to install, for your network, security and backups, and for having the authority to share any employee or client information with us.

15. Limitation of liability

15.1 Not applicable to Quebec consumers. General limit. To the extent permitted by law, our liability for any product or service is limited to the amount you paid for it, and we are not liable for indirect or consequential losses such as lost profits, downtime or lost data. Section 14.7 applies to business customers.

15.2 What these limits do not affect. These limits do not apply where the law does not allow them. They do not limit our liability for fraud, wilful misconduct, gross negligence or personal injury (including bodily or moral injury under Quebec law) caused by our fault, or your rights under consumer protection or privacy laws.

15.3 Critical uses. Our systems are not designed or certified for life-safety, medical-device, aviation, nuclear or other critical-infrastructure uses unless we agree in writing. Specialist enterprise requirements and service levels require a separate written scope.

15.4 Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as component shortages, carrier disruptions, natural disasters, public health emergencies, labour disputes, utility failures or government action. We will tell you about the delay, and if it continues for an unreasonable time, you may cancel the affected order and receive a refund of amounts paid for goods or services not yet delivered. This section does not limit any legal right you have to cancel for late delivery or non-delivery, including under sections 5.2 and 17.5.

16. Website use and reviews

16.1 Acceptable use. Use the Website lawfully. Do not interfere with its operation, attempt unauthorized access, scrape it, or submit false or fraudulent orders.

16.2 Accounts. Customer accounts use passwordless email verification. Keep access to your email account secure. You are responsible for activity under your account.

16.3 Our content. Our name, logos, product and lineup names, photos, renders and written content belong to us or our licensors and may not be copied or used commercially without our written permission.

16.4 Third-party sites. We are not responsible for the content or practices of third-party websites or services we link to.

16.5 Reviews. Reviews posted on our Website must be honest, lawful and based on your own experience. We may remove reviews from our Website that are unlawful, abusive, contain personal information or are unrelated to our products or services. We never remove a review just because it is negative. Nothing in these Terms prevents you from publishing an honest review of us anywhere.

17. Additional rights for consumers in Quebec

17.1 Application. This section applies to consumers in Quebec whose contract with us is governed by Quebec consumer protection law. This includes contracts made remotely, such as through our Website, by phone or by email, with a consumer whose address is in Quebec (“distance contracts”). It adds to the rest of these Terms and governs if it conflicts with them. Clauses marked “Not applicable to Quebec consumers” do not apply to you.

17.2 Distance contracts. For a distance contract, our product listings are offers and a contract is formed when you complete checkout. Before you order, we give you the information the Consumer Protection Act requires and the chance to review, correct, accept or decline your order. We send you a copy of your contract within 15 days after it is made.

17.3 Payment before delivery. For a distance contract, the Consumer Protection Act allows us to collect payment before delivery, including a deposit, only by a method that lets you request a chargeback under that Act, such as a credit card. We never charge a fee for paying by credit card.

17.4 Delivery and risk. We remain responsible for loss of or damage to your order until it is delivered to you. If you ask for your order to be left without a signature, for example at your door, it is at your risk once it is left as you asked.

17.5 Late delivery. If your order is not delivered within 30 days after the delivery date (or the end of the delivery time frame) stated in your contract or a later date you agreed to in writing, or, if no date or time frame is stated, within 30 days after the contract is made, you may cancel the contract at any time before delivery by sending us a notice.

17.6 Refunds after cancellation. If you cancel as the Consumer Protection Act allows, we refund all amounts you paid, including under related contracts, within 15 days. You return any goods you received within 15 days, in the condition you received them, and we pay the reasonable cost of the return. If we do not refund you, you may, within 60 days after we fail to do so, ask your credit card issuer to reverse the charges.

17.7 Cancellation fees. We do not charge any cancellation fee or penalty fixed in advance. If you cancel an accepted Custom Build without a legal right to do so, we may claim only the actual loss the law allows us to recover.

17.8 Legal warranties. In addition to our warranty, the Consumer Protection Act gives you free legal warranties that we cannot exclude or limit: goods must be fit for the purposes for which they are ordinarily used, must be durable in normal use for a reasonable time, and must be free of latent defects. You may enforce them against us as the merchant and, for Infinity-branded systems, as the manufacturer.

17.9 Good working order warranty. For new desktop computers, laptops, tablets, cell phones and video game consoles: “The Act requires the manufacturer and the merchant to warrant the good working order of the goods for 3 years from the delivery of the goods. The warranty is free of charge.” It covers parts and labour, and the reasonable cost of transport and shipping. It does not cover normal maintenance service and the replacement of parts resulting from it, or damage resulting from abuse by the consumer. It stays with the goods if they are sold or given to someone else. You may make a claim with us or with the manufacturer.

17.10 How our warranty applies in Quebec. For Quebec consumers:

(a) the exclusions in sections 7.8 and 8 apply only to our voluntary warranty and do not limit any legal warranty;

(b) for claims under the good working order warranty, we pay the reasonable transport and shipping costs the law requires; and

(c) as Quebec law requires, our warranty period is extended by the time your system is with us for warranty repair.

17.11 Parts and repair availability. Infinity-branded systems are built from standard PC components. For these systems: replacement parts: available; repair services: available; repair information: available, in each case for a reasonable time after purchase. Your system’s specification lists its components, and manuals, drivers and diagnostic tools for each component are available from its manufacturer. For products we resell under another brand, the manufacturer’s information applies.

17.12 Repairs. For repairs to which Quebec law applies, we give you a written estimate before starting work. The $50 diagnostic fee is the cost of preparing that estimate and is disclosed before we prepare it. We do not charge more than the accepted estimate. Repairs are warranted for 3 months, parts and labour, from the date your device is returned to you.

17.13 Law and courts. Quebec law applies to your contract, and you may bring any claim before the courts of Quebec. Nothing in these Terms requires you to use arbitration or prevents you from bringing or joining a class action.

17.14 Reviews. Nothing in these Terms prevents you from publishing or sharing a review of us, our products or our services.

18. General

18.1 Talk to us first. If there is a problem, please contact us so we can investigate and fix it. This does not limit your right to dispute a payment, contact a regulator or seek a legal remedy.

18.2 Not applicable to Quebec consumers. Governing law. These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Consumers keep any non-waivable right to the laws and courts of their home province or territory. Business customers agree to the exclusive jurisdiction of the courts of Ontario.

18.3 Severability. If any part of these Terms is found unenforceable, the rest continues to apply.

18.4 No waiver. If we do not enforce a term right away, we have not given up our right to enforce it later.

18.5 Assignment. We may assign our rights and obligations, including warranty and support obligations, to a successor business that agrees to honour them. An assignment does not release us from any obligation the law requires us to keep. Business customers may not assign their rights without our written consent.

18.6 Entire agreement. For business customers, the documents listed in section 1.3 are the entire agreement between us for the order and replace any earlier discussions.

18.7 Changes to these Terms. We may update these Terms from time to time and will show the new effective date. Changes apply to orders and services agreed after the update is posted. They do not reduce warranty, support or other rights you already have under an earlier agreement.

18.8 Notices. Send notices to us at info@infinitycomputers.ca or by mail to the address in section 1.2. We send notices to the email or address you gave us.

18.9 Language. These Terms are published in English and French. Both versions are equally authoritative.

19. Contact us

Infinity Computers Canada Inc.

15-5000 Connor Drive, Beamsville, Ontario L3J 0T4, Canada

info@infinitycomputers.ca | 365-297-4240 | https://infinitycomputers.ca