Shipping policy
5. Shipping and delivery
5.1 Where we ship. We sell throughout Canada. Our Website accepts orders for delivery to addresses in Canada only. We may accept an order for delivery outside Canada only through an individually approved written quote that sets out shipping, duties, taxes, warranty-service logistics and payment terms.
5.2 Delivery estimates. Before you order, we tell you the estimated delivery date or time frame, and your order confirmation repeats it. Build time and carrier transit time are separate, and both can be affected by approvals, parts availability and carrier delays. We tell you promptly about any material delay. Delivery estimates do not reduce any legal right you have to cancel for late delivery or non-delivery.
5.3 Address and receipt. Give us an accurate shipping address and be available to receive the shipment if a signature is required. If delivery fails because of an incorrect address you gave us or because no one was available to receive it, we may charge the actual extra delivery cost we incur, where disclosed and permitted by law. We never charge you for costs caused by our error.
5.4 Carriers and shipping coverage. We ship using third-party carriers. We do not automatically buy full-value insurance or declared-value coverage for shipments. Section 5.5 explains optional additional coverage and what happens if a shipment we arrange is lost or damaged.
5.5 Not applicable to Quebec consumers. Shipments we arrange. Where additional coverage is available, you may ask for it before your order ships, and you pay its cost. A carrier’s liability for loss or damage is limited by the carrier’s own terms. For shipments we arrange, risk of loss of or damage to your order passes to you when we hand it to the carrier. If your order is lost or damaged in transit, tell us right away. We file and manage the claim with the carrier and any additional coverage you bought. We pass on to you any compensation we receive, unless we have already given you a refund, replacement or repair for the same loss. Where the law requires us to provide a refund, replacement or other remedy for an order we shipped that was lost or damaged in transit, we provide it whether or not the carrier pays the claim.
5.6 Collection by you or your carrier. If you collect your order, or arrange your own carrier to collect it from us, risk of loss or damage passes to you when we hand the order over. Claims for loss or damage in the care of a carrier you arranged are between you and that carrier.
5.7 Inspection and transit damage. Please inspect your delivery promptly and report visible damage, missing items or an incorrect delivery to us within 48 hours, keeping the packaging and taking photos. Carriers set short deadlines for damage claims, so a late report can prevent a successful claim. Reporting later does not remove your rights, including for hidden damage or defects, but it may make a carrier claim harder.
5.8 Before first use. Follow the unboxing instructions included with your system, including removing any internal shipping supports or foam before powering on. Damage caused by not following clearly provided unboxing instructions is not covered by our warranty.
5.9 Shipments you send to us. When you ship a system or device to us without a prepaid label from us, you are responsible for suitable packaging, choice of carrier and insurance, and the item is at your risk until we receive it. When we provide a prepaid label, follow our packing instructions. If the item is lost or damaged in transit, tell us right away and we file the claim with the carrier. This does not limit any remedy the law requires us to provide. Damage caused by packaging that does not follow our instructions is not covered.
5.10 Local pickup. For orders collected in person, bring your order confirmation and photo ID matching the order, or written authorization if someone else is collecting for you. We may refuse to release an order until we can verify the person collecting it.
17. Additional rights for consumers in Quebec
17.1 Application. This section applies to consumers in Quebec whose contract with us is governed by Quebec consumer protection law. This includes contracts made remotely, such as through our Website, by phone or by email, with a consumer whose address is in Quebec (“distance contracts”). It adds to the rest of these Terms and governs if it conflicts with them. Clauses marked “Not applicable to Quebec consumers” do not apply to you.
17.2 Distance contracts. For a distance contract, our product listings are offers and a contract is formed when you complete checkout. Before you order, we give you the information the Consumer Protection Act requires and the chance to review, correct, accept or decline your order. We send you a copy of your contract within 15 days after it is made.
17.3 Payment before delivery. For a distance contract, the Consumer Protection Act allows us to collect payment before delivery, including a deposit, only by a method that lets you request a chargeback under that Act, such as a credit card. We never charge a fee for paying by credit card.
17.4 Delivery and risk. We remain responsible for loss of or damage to your order until it is delivered to you. If you ask for your order to be left without a signature, for example at your door, it is at your risk once it is left as you asked.
17.5 Late delivery. If your order is not delivered within 30 days after the delivery date (or the end of the delivery time frame) stated in your contract or a later date you agreed to in writing, or, if no date or time frame is stated, within 30 days after the contract is made, you may cancel the contract at any time before delivery by sending us a notice.
17.6 Refunds after cancellation. If you cancel as the Consumer Protection Act allows, we refund all amounts you paid, including under related contracts, within 15 days. You return any goods you received within 15 days, in the condition you received them, and we pay the reasonable cost of the return. If we do not refund you, you may, within 60 days after we fail to do so, ask your credit card issuer to reverse the charges.
17.7 Cancellation fees. We do not charge any cancellation fee or penalty fixed in advance. If you cancel an accepted Custom Build without a legal right to do so, we may claim only the actual loss the law allows us to recover.
17.8 Legal warranties. In addition to our warranty, the Consumer Protection Act gives you free legal warranties that we cannot exclude or limit: goods must be fit for the purposes for which they are ordinarily used, must be durable in normal use for a reasonable time, and must be free of latent defects. You may enforce them against us as the merchant and, for Infinity-branded systems, as the manufacturer.
17.9 Good working order warranty. For new desktop computers, laptops, tablets, cell phones and video game consoles: “The Act requires the manufacturer and the merchant to warrant the good working order of the goods for 3 years from the delivery of the goods. The warranty is free of charge.” It covers parts and labour, and the reasonable cost of transport and shipping. It does not cover normal maintenance service and the replacement of parts resulting from it, or damage resulting from abuse by the consumer. It stays with the goods if they are sold or given to someone else. You may make a claim with us or with the manufacturer.
17.10 How our warranty applies in Quebec. For Quebec consumers:
(a) the exclusions in sections 7.8 and 8 apply only to our voluntary warranty and do not limit any legal warranty;
(b) for claims under the good working order warranty, we pay the reasonable transport and shipping costs the law requires; and
(c) as Quebec law requires, our warranty period is extended by the time your system is with us for warranty repair.
17.11 Parts and repair availability. Infinity-branded systems are built from standard PC components. For these systems: replacement parts: available; repair services: available; repair information: available, in each case for a reasonable time after purchase. Your system’s specification lists its components, and manuals, drivers and diagnostic tools for each component are available from its manufacturer. For products we resell under another brand, the manufacturer’s information applies.
17.12 Repairs. For repairs to which Quebec law applies, we give you a written estimate before starting work. The $50 diagnostic fee is the cost of preparing that estimate and is disclosed before we prepare it. We do not charge more than the accepted estimate. Repairs are warranted for 3 months, parts and labour, from the date your device is returned to you.
17.13 Law and courts. Quebec law applies to your contract, and you may bring any claim before the courts of Quebec. Nothing in these Terms requires you to use arbitration or prevents you from bringing or joining a class action.
17.14 Reviews. Nothing in these Terms prevents you from publishing or sharing a review of us, our products or our services.